We respect your privacy and are committed to maintaining it. To this end, we welcome your feedback as to how this policy or our privacy procedures can be improved. Our contact details can be found on our website.
Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes information about people under the age of 18.
We collect and hold different kinds of personal information depending upon what your relationship is with us. This generally includes information about the following:
We collect, hold, use and disclose personal information in order to provide our programs and services and manage our business. This includes:
We collect personal information in a number of ways, including through:
We collect all personal information directly from the individual to whom it relates except where parents/guardians provide personal information about their children (e.g. as part of an enquiry), or where we are provided with references (e.g. as part of a host family application, or teacher recommendation) or referrals (e.g. from a teacher).
We only disclose personal information where disclosure is reasonably necessary to administer a particular program, fulfil a specific program enquiry or manage our business.
This may include disclosure to host families, coordinators, schools, graphic designers, direct mail marketers, our overseas partner organisations, consulates, and companies used for the purposes of procuring airline and insurance services.
We do not disclose information to third parties or other unauthorised persons without the consent of the individual to which the information relates, unless it is required by law, or we believe in good faith that disclosure is necessary to:
We do not sell, rent, trade or give away personal information.
We take all reasonable steps to secure the personal information that we hold. This includes storing personal information in secure operating environments, which are inaccessible to the public.
We do not send personal information overseas unless it is reasonably necessary to administer a particular program or fulfil a specific program enquiry.
We usually share all of the information we hold regarding a particular application with our overseas partner organisation in the country to which the application relates. This includes personal information from outbound/inbound students, outbound parents and family members, host families, coordinators, and other people related to a particular program.
Depending to which program the information relates, we may send personal information to Argentina, Austria, Belgium, Brazil, Canada, Chile, China, Denmark, Ecuador, Estonia, Finland, France, Germany, Hungary, India, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Thailand, the UK and the USA.
The privacy laws of these countries may provide less protection than the Australian Privacy Principles. As such we are required to obtain your consent before sending your personal information overseas. This is typically done by signed declarations.
You may request access to the personal information we are holding about you by contacting us. In some circumstances we are not required to provide you with the information you request.
To ensure the accuracy of the personal information we hold about you, you may contact us at any time to update or correct it.
You may choose to discontinue communication with us at any time by informing us that you no longer want us to contact you.
Our contact details can be found on our website.
You can submit a complaint to us if you think we have not managed your personal information properly. We will endeavour to deal with your complaint promptly and in accordance with our Complaints Policy, which can be found at: https://wep.org.au/complaints/.
Please submit complaints in writing by either:
Mail: PO Box 270, Hampton, VIC 3188
If you are unhappy with the outcome of, or the way we have resolved your complaint you can refer the matter to the Office of the Australian Information Commissioner.
To find out more about the Australian Privacy Principles or Australian privacy law generally, please contact the Office of the Australian Information Commissioner (www.oaic.gov.au):
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney, NSW 2001
Phone: 1300 884 733
Mail: PO Box 270, Hampton, VIC 3188
By using our website you agree to all the terms, conditions and notices contained on our website. If you disagree with any of the terms and conditions for use of our website, you are not authorised to use our website.
Our website is available for your personal and non-commercial use only. You are not permitted to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from our website.
All contents of our website are protected by copyright ©World Education Program Australia Limited . All rights reserved. No part may be reproduced or copied in any form or by any means without prior permission. WEP Australia, our logo and ‘Learn and Discover the World’ are all trademarks or registered service marks of WEP Australia. Other names of WEP Australia products and/or services referenced herein are the property of WEP Australia.
Our website is produced for information purposes only and is based on information provided to us to the date of production of the information on our website. All details should be confirmed with WEP or any relevant authority prior to making any decision or incurring any expense or liability.
We cannot accept any responsibility for any reliance on our website. The information, products and services appearing on our website may contain inaccuracies or typographical errors.
From time to time amendments are made to the information on our website. We, and our affiliates reserve the right to amend or enhance our website at any time. We, and our respective suppliers make no representations about the suitability of the information, products and services contained on our website for any purpose.
We will use all reasonable skill and care in performing the services contained in our website. We, our affiliates and suppliers disclaim all warranties, terms and conditions with regard to this information, products and services, including all implied warranties and conditions of merchantable quality, fitness for a particular purpose, title and non-infringement. This does not limit your statutory rights as a consumer.
As a precondition to using our website you warrant to us that our website will not be used by them for any illegal purpose or any purpose that is prohibited by these terms, conditions or notices.
You agree that any bulletin boards, chat rooms or other messages (collectively ‘Forums’) contained on our website must be used in accordance with, but not limited to, the following terms and conditions:
You must not:
You acknowledge that all Forums are public not private communications. Such Forums and communications by other site users are not endorsed, reviewed, screened or approved by us.
We reserve the right to remove, without notice or reason, any communications received by users. We reserve the right to deny, in our sole discretion and without notice, any user access to our website.
We reserve the right to alter in anyway any of the terms, conditions and notices under which our website is offered to you.
People aged under 18 years can use our website, but must obtain their parents/guardians’ consent before submitting any personal information to our website.
Our website contains links to external websites. We accept no responsibility whatsoever for the privacy practices or contents of external websites. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Our website may offer chat rooms, forums, message boards, and/or email exchanges. Any information disclosed in these areas becomes public information.
We may use your IP address to help diagnose problems with our server and to administer our website. We may also aggregate statistics about our customers, sales, traffic patterns, and related site information for internal research purposes only, but these statistics will not include personal information.