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Fees, Cancellations and Refunds applying to Student Exchange and Study Abroad Programs

1. Fee payment schedule

(a) The application deposit of $100 is due upon submission of“Start your WEP Application” online.

(b) The program fee (minus the application deposit of $100 already paid) must be paid in 4 instalments of 25% each at dates set by World Education Program Australia Ltd ACN 098 289 297 (WEP) and prior to departure. Instalment dates are the same for all programs starting at the same period of the year, e.g. January / March, July / September, October / November.

(c) The Instalment 1 of 25% is due once WEP confirms your eligibility to complete your application for the program. Eligibility is based on the outcome of your interview meeting and the assessment of the initial information requested by and provided to WEP. Please note that full acceptance into the program can only be confirmed upon submission of the complete application to WEP and WEP’s overseas partner organisation, and approval from each of them. Full acceptance is confirmed to the student and their parents/guardians in writing.

(d) Further instalment due dates:

Program starting Instalment 2 Instalment 3 Instalment 4
January / March June 1st August 1st October 1st
July / September January 1st March 1st May 1st
October / November April 1st June 1st August 1st

 

(e) If your eligibility to complete your application is confirmed after the date set for Instalment 2, Instalment 1 and Instalment 2 must be paid to WEP after that confirmation. E.g., if your eligibility to complete your application for a program starting in January is confirmed in July, Instalment 1 and Instalment 2 must be paid promptly after that confirmation.

(f) Payments are accepted by cash (in person only), cheque (made out to World Education Program Australia Ltd), direct bank transfer or credit card (Visa or Mastercard only). An obligation on ‘you’ under this Agreement binds each party other than WEP, jointly and severally.

(g) If at any time WEP forms the view that payments due to it from you have been unreasonably delayed, WEP may suspend or postpone its provision of services to you until payment has been made.

2. Cancellations and refunds

Provided all fees due up to the date of the cancellation have been paid, a refund will be provided as set out in 3 or 4 below.

You may choose to purchase the WEP Cancellation Guarantee, allowing you to cancel your participation in the student exchange program prior to departure and obtain a refund of certain amounts paid for the program. Please check the terms and conditions of the WEP Cancellation Guarantee here and contact us for more information at info@wep.org.au

3. Cancellation by WEP

(a) If the application is rejected by WEP in its absolute discretion prior to or after being referred to the overseas partner organisation: you are entitled to a full refund of fees paid, including the application deposit of $100.

(b) If WEP cancels a program: WEP may offer you an alternative program, or full refund of fees paid, including the application deposit of $100.

(c) If WEP offers you a conditional acceptance, terms will be advised on a case by case basis before full acceptance.

4. Cancellation by you

(a) Program cancellation by you will only be accepted if made in writing and will be effective from the date received by WEP.

(b) If you cancel before or after the interview meeting: the application deposit of $100 is non- refundable.

(c) If you cancel after WEP confirming your eligibility to complete the application for the program and Instalment 1 has been paid: you are entitled to a full refund of fees paid less $1,000 (representing compensation for WEP’s costs incurred).

(d) If you cancel after WEPconfirms your acceptance into the program:

(1) 180 days or more prior to scheduled departure: 25% of the total program fees paid are forfeited.
(2) 90 day or more prior to scheduled departure: 50% of the total program fees paid are forfeited.
(3) Less than 90 days prior to scheduled departure: 75% of the total program fees paid are forfeited.
(4) Less than 14 days prior to scheduled departure: you are not entitled to any refund.

5. Surcharges to the program fees

(a) WEP reserves the right to pass on to you a proportionate share of airline fuel surcharges, increases in airfare taxes and insurance, adverse fluctuations in currency exchange rates and other unavoidable increases in WEP’s costs that occur after this Agreement is signed. WEP may determine your share and invoice accordingly. All such invoices must be paid promptly.

(b) WEP also reserves the right to apply a flight surcharge if airlines charge significantly higher airfares, as compared to airfares charged prior to the global Covid-19 pandemic and travel restrictions.

6. Fees for changes to return flights provided by WEP

International return flights are confirmed with specific departure and return dates. Requests for flight changes will incur a $500 administration fee, plus the flight re-booking fee from the travel agent and any additional airline charges for reissue, taxes, re-routing etc. as determined by WEP. WEP may invoice accordingly. All such invoices must be paid promptly. You acknowledge that changes to flights are not always possible and/or feasible.

7. Force majeure

(a) If a party is prevented in whole or in part from carrying out its obligations under this Agreement (other than an obligation to pay money) as a result of any event outside its reasonable control (including, without limitation, an act of God, labour disturbance, epidemic or pandemic) (a Force Majeure Event), it must promptly notify the other parties. The notice must:

(1) specify the obligations it cannot perform;
(2) fully describe the Force Majeure Event;
(3) estimate the time during which the Force Majeure Event is expected to continue; and
(4) specify the measures proposed to be adopted to remedy or abate the Force Majeure Event.

(b) Following any such notice, and while the Force Majeure Event continues, the obligations which cannot be performed (other than an obligation to pay money) because of the Force Majeure Event, are suspended.

(c) The party that is prevented from carrying out its obligations under this Agreement, as a result of a Force Majeure Event, must remedy the Force Majeure Event to the extent reasonably practicable and resume performance of its obligations as soon as reasonably possible.

(d) The party that is prevented from carrying out its obligations under this Agreement, as a result of a Force Majeure Event, must take all action reasonably practicable to mitigate any loss suffered by any other party as a result of its failure to carry out its obligations under this Agreement.

  • Date of Publication: 01/08/2023

 

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